FAQ

What is your delivery policy?

A delivery charge of £3.50 will be added to an order if under £50.00.

All personalised items and jewellery will be sent by 1st class post. Heavier items will be sent by My Hermes Added Click & Collect (Please phone to confirm day and time for collection).

Any urgent orders can be sent via special delivery - please contact for special postal express charges.

Please contact if you require any item to be delivered outside mainland UK.

Do you offer personalisation?

We can personalise some items of clothing, please contact us here and let us know what you were looking for.

Do you offer bulk purchase discounts?

We are able to place bulk orders and offer a percentage discount that is dependent the quantity you require. Contact us on xxx to discuss further.

How long will my order take to arrive?

You will receive your order within 3-5 working days via MyHemes.

What is your return policy?

Notify us within 14 days of your order if you wish to return an item or cancel your order. All returns must be in there original packaging with all tags intact.

What should I do if my order hasn’t arrived?

If your order has not arrived within 5 working day’s please contact us at here